When DZS closed its doors, it left many customers stranded without manufacturer support for their essential systems. PSI rises to the challenge, bridging the gap with unmatched expertise.

Our team, featuring top engineers, many formerly DZS employees, have over 20 years of hands-on DZS troubleshooting experience. Further, our support team of factory-trained DZS support engineers delivers custom tailored technical support services to keep your network running smoothly.

PSI is your trusted partner navigating the challenges of a post-DZS era.

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DZS Equipment: Comprehensive Technical Support Services

• Break/Fix: Rapid hardware and software issue resolution to get you back on track
• Configuration: Customized system setups for peak performance
• Troubleshooting: Swift and accurate diagnostics for even the toughest challenges
• Moves/Adds/Changes (MAC): Smooth transitions and seamless integration for your DZS devices

Our Support Offerings

• Flexible Contract Terms and Professional Service Offerings
• Telephone & Email Support
• 8x5 Standard support
• 24x7 Enhanced Critical Response
   

With DZS no longer operating, we have the experience to tackle issues others can’t.

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We Support DZS Equipment

We provide support for the full catalog of DZS equipment, including many long-discontinued products.

• Head-End Equipment: Optical Line Terminals (OLT), L2/L3 Switches, DSLAMs
• Customer Premises Equipment (CPE): Modems, ONT/ONU, DSL
• Network Management Systems (NMS): ZMS and beyond

Expert Technical Support

With a team of factory-trained technicians, we provide fast resolutions.

Our experts provide secure remote support for quick diagnostics and fixes, saving you time and downtime. If needed, we replicate and analyze issues in our advanced PSI lab for deeper insights.

Why Choose PSI to support your DZS equipment?

With extensive hands-on experience and a proven track record, we specialize in minimizing downtime, optimizing system performance, and delivering peace of mind. PSI is dedicated to support customers to maximize the reliability and uptime of their networks.

Comprehensive Solutions

From troubleshooting and configuration to Moves/Adds/Changes (MAC), we handle it all with precision.

Factory Trained Staff

Our factory trained engineers provide expert support.

They are best-in-class and know DZS equipment inside out. They are former DZS support engineers that have provided technical support for DZS for more than 20 years.

Flexible, Reliable & Secure

8x5 support or 24x7 critical response, our services can be adapted to your needs.

Our experts are trained to resolve your problem as quickly as possible. We provide secure remote access to get you up and running fast.

PSI Lab

Our lab consists of a variety of DZS OLTs, ONTs, switches, CPE and many other components.

PSI also has equipment from many other manufacturers that we sell and support, helping our staff to provide you with extensive interoperability testing and troubleshooting capabilities.

Custom Support Packages

In addition to our standard and enhanced packages, custom support packages are also an option. We can design a custom support package to suit your needs.

Contact us to discuss your unique requirements, explore our affordable pricing options, and build a customized support package.

Support Portal (Coming Soon)

PSI will soon offer a fully searchable database packed with:

• Product documentation
• Technical bulletins
• Detailed datasheets

Elevate Your Operations:

Future-proof your network:

Let PSI help future-proof your network. Our team of engineers and system architects can help you migrate to current network technologies.

• Transition Support: Our engineering team provides expert guidance to help transition to new technologies, seamlessly replacing DZS equipment
• Compatible Device Exploration: Collaborate with PSI to explore other CPE devices that are fully compatible with DZS OLTs
• Testing Services: Leverage the PSI Testing Lab to validate new technologies before deployment
   

Contact us to discuss your DZS setup, explore pricing, and strategize the perfect support package.

About PSI

PSI, a trusted name in telecommunications since 1983, brings decades of expertise to the table, particularly with DZS equipment. Since 1999 we have been selling and supporting DZS products, equipping us with a deep knowledge of DZS ONTs, OLTs and systems. With over 25 years of DZS specialization, PSI is uniquely positioned to deliver reliable, expert support for your DZS infrastructure as well as other products.

• PSI has been selling and supporting telecom and network equipment for more than 30 years
• Unmatched Expertise: Our team features top DZS support engineers, each with over 20 years of hands-on troubleshooting experience with DZS and other network products
• Proven Solutions: We specialize in minimizing downtime and optimizing performance for your systems